Lutterworth Town Hall Charity Privacy Policy

Lutterworth Town Hall is a Charity, Charity Number 515314, regulated by the Charity Commission. This privacy policy will explain how we use the personal data we collect from you including when you use our website.

What data do we collect?

The Town Hall Charity collects the following data:

  • Personal identification information (Name, address, email address, phone number) of people who hire our facilities, enquire about hiring our facilities and suppliers and potential suppliers of products and services to the Charity.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Hire or enquire about hiring the Town Hall
  • Provide or offer to provide services or products to the Town Hall
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

The Town Hall Charity collects your data so that we can:

  • Process your order and manage your account.
  • Email or phone you with any matters connected with hiring or managing the Town Hall.
  • The Town Hall will not share your data with any other individual or organisation without your permission.

How do we store your data?

We securely store your data on computers operated by the Trustees of the Charity and the Booking Secretary. Paper records that may contain personal data are kept securely by the Treasurer and other Trustees.  The Booking Secretary’s computer is solely used for the Charity’s affairs and is protected by passwords.

The Town Hall Charity will keep your personal data whilst you are using the Town Hall and whilst you are a potential hirer or supplier to the Charity.

What are your data protection rights?

The Town Hall Charity would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Town Hall Charity for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Town Hall Charity correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that The Town Hall Charity erase your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 07496 860236

Or write to the Chair of the Trustees: Stephen Walkley 12 Kilworth Road, Swinford Lutterworth LE17 6BQ

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

The Town Hall Charity uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – The Town Hall Charity uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies is used.

Information – The Town Hall Charity uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Town Hall Charity website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read the privacy policy of that website.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 10 May 2021.

How to contact us

If you have any questions about The Town Hall Charity’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@lutterworthtownhall.org.uk

Call us: 07496 860236

Or write to the Chair of the Trustees: Stephen Walkley 12 Kilworth Road, Swinford Lutterworth LE17 6BQ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Town Hall Charity has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Their website is:  www.ico.org.uk